Our survey results are in…
This was a letter sent to all parents today. Our email crashed while sending the letter, so many people might not have received it.
As we enter the Sukkoth holiday later this week, when we move outdoors to eat our meals in the sukkah, I am reminded of the incredible experiences I shared this summer with your children and our incredible staff. While enrollment for 2012 is well underway (we have close to 50 campers already registered!) we are still evaluating lessons learned from last season and are considering how we are going to improve and expand the camp program for 2012.
I want to thank all the parents who provided us feedback on the customer satisfaction survey, which was administered by a third party organization to ensure anonymity. The first 25 pages can be read here. As you can see, we have made improvements in most key areas and continue to rank higher than the national average in many categories. We are especially pleased that so many campers said they would highly recommend this camp to their friends.
If you do not have time to read all 25 slides here are the “headlines” from the results:
n We made huge improvements in all areas related to Spiritual, Cultural and Religious life.
n We received improved ratings on cabins/tent accommodations.
n We received twice as many “excellent” scores for the bathroom/shower facilities compared to 2010.
n We scored very strong ratings on all areas related to cost.
n Our campers’ ratings up across the board compared to 2010.
That being said, we know that we must continue to improve our program and will be working throughout the off season to ensure that summer 2012 is even better than our initial two seasons.
As always, please do not hesitate to be in touch with any questions or comments.